Overview

At NinjaCarts, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand your options.

Returns

You have seven days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.

To initiate a return, please contact our customer service team at NinjaCarts. We will provide you with instructions on how to return your item. Please do not send your purchase back to the manufacturer.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team at NinjaCarts. We will provide you with instructions on how to exchange your item.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at NinjaCarts. We will work with you to resolve the issue as quickly as possible.

Need help?

Contact us at info@ninjacarts.in for questions related to refunds and returns.